Introduction

 

Square Catering regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Square Catering users, and conforms to Internet privacy standards.

Terms & Conditions

If you have questions or concerns regarding this statement, you should first contact us on orders@squarecatering.com.au.

Collection of Information

 

In order to use the Square Catering website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Square Catering collects all information via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

 

Any details collected from Square Catering customers is required in order to provide you with our products and/or services, and a high level of customer service.

Records of correspondence are kept for the purpose of providing service references and assisting with the development of our staff.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be
processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at orders@squarecatering.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at orders@squarecatering.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Square Catering uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at orders@squarecatering.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Square Catering may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

No third parties may use your personally identifiable  information for any other purpose.

Square Catering does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

This policy does not apply to external links found on Square Catering’s website. The terms and conditions set out in this privacy statement only cover the domain name Your email.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Terms & Conditions

We deliver in Sydney CBD, North Sydney and nearest suburbs, and Macquarie Park without delivery fee.

We deliver products using our own vehicles.  Orders are dispatched within generally within 15 minutes prior to your desired time.

For urgent delivery-related matters please call us on 02 9460 0100. For general enquiries about delivery or to enquire about a special order please contact us on 02 9460 0100 or orders@squarecatering.com.au.

At Square Catering, we pride ourselves on consistency, high quality and affordability. Our focus is on fresh food which is prepared daily, using only the best seasonal produce.

Our passion is to create food that is unique and a joy to eat, so if for any reason you are not completely satisfied with your purchase please call us on 02 9460 0100 as soon as possible (ideally within half an hour of receiving your delivery) so that we can resolve any problems.